33The port is not connected.
2018-02-25 19:03:09Hits : 3713
Name : kckwong29
Status : Complete
It was working fine.
But suddenly got the msg "The port is not connected".
I am using Win 10. Any advice?
Reply
Dear Kelvin,
Sorry for this late reply. We have found the cause and solution.
I may have happened because the USB driver has not been installed properly.
Please find this attached and follow the instruction below.
I attached a ZIP file which includes two .exe files below.
For 32 Bit window ⇒ "CP210xVCPInstaller_x86.exe" install and run this please.
For 64 Bit window ⇒ "CP210xVCPInstaller_x64.exe" install and run this please.
Could you advise me of the result after doing this please?
Best regards,
Justin
Sorry for this late reply. We have found the cause and solution.
I may have happened because the USB driver has not been installed properly.
Please find this attached and follow the instruction below.
I attached a ZIP file which includes two .exe files below.
For 32 Bit window ⇒ "CP210xVCPInstaller_x86.exe" install and run this please.
For 64 Bit window ⇒ "CP210xVCPInstaller_x64.exe" install and run this please.
Could you advise me of the result after doing this please?
Best regards,
Justin
Comment1
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jsandria 2018-08-22 05:08:00I have the same problem. Where is the ZIP file?