Q & A

33The port is not connected.
2018-02-25 19:03:09Hits : 3185
Profile Image Name : kckwong29
Status : Complete

It was working fine.

But suddenly got the msg "The port is not connected".

I am using Win 10. Any advice?

Reply Dear Kelvin,

Sorry for this late reply. We have found the cause and solution.

I may have happened because the USB driver has not been installed properly.
Please find this attached and follow the instruction below.

I attached a ZIP file which includes two .exe files below.
For 32 Bit window ⇒ "CP210xVCPInstaller_x86.exe" install and run this please.
For 64 Bit window ⇒ "CP210xVCPInstaller_x64.exe" install and run this please.

Could you advise me of the result after doing this please?

Best regards,

  • Profile Image
    jsandria 2018-08-22 05:08:00
    I have the same problem. Where is the ZIP file?